Refund and returns policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at highestseeds@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at highestseeds@gmail.com and send your item to: Postbus 3717, 1001AM Amsterdam.

Shipping terms

Sagarmatha Seeds does not send seeds to countries where it is forbidden by law to receive them, such as the USA and Canada.

Sagarmatha Seeds does not wish to induce anyone to act in conflict with the law. We expressly point out that all those who purchase seeds are responsible for their actions in the future. Sagarmatha Seeds will accept no responsibility in this respect. Sagarmatha seeds does not accept any product-liability.

Prices are subject to change without notice.

To return your product, you should mail us first and then send your product to: Postbus 3717, 1001AM Amsterdam.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warning

Due to the changing seed market toward feminized and autoflowering strains, Sagarmatha as well as many of the Dutch seed companies have had to follow the trend. Most seed companies including Sagarmatha, buys these strains from a handful of suppliers that provide customized and generic feminized/auto flowering products. Companies usually submit material to be used by these suppliers for making custom orders and suppliers also use thier own material for research and development.

Sagarmatha tests every seed variety from its suppliers however it does not test every single batch of seeds purchased from suppliers. For example if we order Yumboldt feminized seeds from a provider, we test the first batch for quality and purchase 2/3000 seeds. When the stock runs low we reorder but DO NOT TEST EVERY BATCH. We assume the quality will be the same as the original order. When a company has 10/15 varieties constantly ordering and reordering, it is impossible to test every singe batch that comes in.

Sagarmatha has provided a satisfaction guaruantee on all her products for more than 14 years and will continue with that policy. Please try to document your results and maintain good contact with us during your projects and we shall do the same.

Please note: all replacement seeds have to be channeled through our English distributors so please allow 1 month for returns.

Keep It Green!