In the event of you receiving faulty or damaged items, please contact us by email at info@highestseeds.com within 14 days of receipt of your order.
Please do not return any goods without prior authorization. The customer will be responsible for any cost incurred for returning and insuring items unless otherwise agreed upon.
All products need to be returned unopened, and in their original, sealed wrapping.
Only when the items have been safely received and inspected, will a refund be made. Original delivery costs and import duties are non-refundable.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping terms
Sagarmatha Seeds does not send seeds to countries where it is forbidden by law to receive them.
Sagarmatha Seeds does not wish to induce anyone to act in conflict with the law. We expressly point out that all those who purchase seeds are responsible for their actions in the future. Sagarmatha Seeds will accept no responsibility in this respect. Sagarmatha seeds does not accept any product-liability.
Prices are subject to change without notice.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Warning
Due to the changing seed market toward feminized and autoflowering strains, Sagarmatha as well as many of the Dutch seed companies have had to follow the trend. Most seed companies including Sagarmatha, buys these strains from a handful of suppliers that provide customized and generic feminized/auto flowering products. Companies usually submit material to be used by these suppliers for making custom orders and suppliers also use thier own material for research and development.
Sagarmatha tests every seed variety from its suppliers however it does not test every single batch of seeds purchased from suppliers. For example if we order Yumboldt feminized seeds from a provider, we test the first batch for quality and purchase 2/3000 seeds. When the stock runs low we reorder but DO NOT TEST EVERY BATCH. We assume the quality will be the same as the original order. When a company has 10/15 varieties constantly ordering and reordering, it is impossible to test every singe batch that comes in.
Sagarmatha has provided a satisfaction guaruantee on all her products for more than 14 years and will continue with that policy. Please try to document your results and maintain good contact with us during your projects and we shall do the same.
Please note: all replacement seeds have to be channeled through our English distributors so please allow 1 month for returns.
Keep It Green!